COACH CAMS KPIs
I'm Coach Cam.
I help owners and their teams hit the numbers that matter — with KPIs your own people set, own, and deliver. I come to your floor, walk it with your Work Owners, and leave you a plan your team built and believes in.
Start free: a 30-minute intro call with your Sponsors. We decide when, where, who, and how — I bring the what and the why.
LEVEL 5 TEAM PERFORMANCE
We don't SELL, SHIP, MOVE, MAKE, BUY, or APPROVE anything.You DO.We focus on one thing and one thing only: LEVEL 5 ALIGNMENT.Clearly defined OBJECTIVES the whole team OWNS.Every Person, Every Project. Every Plan.BUY-IN on the measurable RESULTS we need to deliver,the OUTPUT KPIs we will MONITOR to see our progress,and the INPUT KPIs we will OWN every day to ensureWE deliver our Plan2Win together FOR ALL OWNERS
STEP 1: Decide if you Own it.
START YOUR OKR CASCADE HEREThe Level 5 Framework
6 INDEPENDENT MODULES designed to be implemented independently as needed.
As more modules are added, they automatically connect and self-reinforce.
Capture, Collaborate, Communicate in 1-Framework.
Continuous Improvement Admin goes to Zero.
- ALIGNMENT — the Force Multiplier that leverages Elite Team culture and Plans2Win.
- METRICS — Results and the KPIs to get them. Everything including Owner, Targets, and Scores.
- ACTIONS — It is the 1st Team (Author, Owner, Sponsor, Approver) that Hunts-as-a-Pack.
- PLANNING — SIOP DDMRP turns Plans into Orders with a 12 month LookAhead.
- LEADERSHIP — Work Owners (OMI) set their OWN KPIs. Code Red or Blue?
- TRAINING — Mean-Time-To-Competence (MTTC) is the overlooked Golden KPI.
See it & hear it
THE OKR CASCADE graphic — behind the info icon at the OKR button above — is the framework's first published piece. The module podcasts and animated videos are in production — the library lives on Watch & Listen.
Where the time goes
Most operations teams spend about 80% of their management time gathering — collecting numbers, building reports, explaining what already happened. The past matters. It just can't be changed.
Level 5 shifts the balance: less time gathering, more time closing today's gaps and farming tomorrow's wins.
The 5 Levels of Team Performance
One question runs through all five levels: How do we work together to drive team performance?
- LEVEL 1 — ACTUALS. What is happening now? Your real numbers, current and honest.
- LEVEL 2 — TARGET. What does good look like? Every KPI carries a target and a champion.
- LEVEL 3 — ROOT CAUSE. Why the gap? Actual against target, the true cause found together — supportively, never as blame.
- LEVEL 4 — CLOSE THE GAP. How, who, when? A named owner, a sponsor, and a check date.
- LEVEL 5 — PREDICTIVE ENGAGEMENT. Look ahead. See the risks coming. Plan to win.
The OKR Cascade: the company is a car
The Company is the Car and we are all in it — if the car crashes, runs out of gas, goes the wrong way, or hits traffic, it affects all of us. The Objective is the destination. The Key Results are getting safely to the destination, on time, with everyone enjoying the journey as much as possible. Objective + Key Results = the OKR, and every part of the car needs ADKAR on the OKR so we Plan2Win together. When every part of the car is clear on the OKR, they can see what they need to deliver for the team — their Output KPI — and what they need vigilant monitoring and control over — their Input KPIs.
The Level 5 Modules
ALIGNMENT
The Force Multiplier that leverages Elite Team culture and Plans2Win. Sponsors set the Objective and the Results; the cascade carries them to every team, and every person holds professional and personal KPIs they Own, aligned to the OKR.
METRICS
Results and the KPIs to get them. Everything including Owner, Targets, and Scores. Read against IDEAL, OK, ALERT and ALARM.
ACTIONS
It is the 1st Team (Author, Owner, Sponsor, Approver) that Hunts-as-a-Pack. This is where Digitern works.
LEADERSHIP
Work Owners (Operate, Maintain, Improve) set their KPIs based on a Code RED or Code BLUE culture.
Start with two days
Our first engagement is fast and light by design: two days, priced at cost.
You stake the objectives. We build the two days around what you want out of them — boardroom time on direction, training-class time building your team's skills, and floor time where the numbers are made. Most owners use all three.
It starts with a 30-minute call on the goals you already have. After the two days we report out in person, with your team — and the OKR Cascade document is yours to keep, at no cost, whether we continue together or not.
You finish with your objectives stated plainly, your first KPIs live with named champions, and a plan your own team helped build — so it sticks.
LEVEL 0 · INTRODUCTORY — 30 minutes, remote. Intros with Sponsors — and you leave with an OKR Cascade (lite): more in, more out. Build your FREE PROGRAM.
LEVEL 1 · ON-SITE VISIT — I come to your site for two days. Gemba Walks with YOUR Work Owners — more than half the visit, time-tracked — plus the Actuals and Gemba findings: the truths, signed off, with options and readiness.
LEVEL 2 · OKR CASCADE — Objectives + Needed Results = your OKR, cascaded across the business: your Objectives and Needed Results mapped to YOUR teams, your KPIs, your Champions — built on the plans you already have.
LEVEL 3 · REPORT OUT — We close the visit together and you keep the plan: the OMP Compass — the value tool for aligning elite teams — and the SIOP DDMRP LookAhead, your 12-month forecast mapped to your financials.
LEVEL 4 · FRACTIONAL — Level 5 coaching at your pace: REVENUE$ when your customers value operations excellence, COGS$ with visibility, stability, reliability, agility, scalability, and resilience.
LEVEL 5 · OWNER — Deep, long-term, inside your team: full P&L ownership and culture champion, with WORKING$ and CA$H rolling 12-month lookaheads built on your revenue.
Levels 1–3 are priced to cover expenses — built to run for many owners. Levels 4–5 are partnerships — few, and long.
What owners watch
The KPIs your champions carry are the ones that run the business: OEE, labour and material variances, working capital, throughput.
We measure from your real baselines and show improvement from there. We don't promise numbers we haven't measured.
Who you're working with
Campbell Piper, Founder. Thirty-one years in operations, from the plant floor to executive director of a 1,200-person flagship site. At Estée Lauder he ran the $1.5B flagship campus, and one operating system his teams ran on became a global standard, used by more than 8,000 people.
Most recently he was VP Operations at Rocky Mountain Soap, through a founder transition.
He works at every altitude, from the boardroom to the floor — and he chooses the floor. He's an operator, not a consultant: inside your business, with your team, on your numbers.
The proof — an operator, not a consultant
- a two-day floor assessment at CEVA Logistics became the Division GM job to implement his own plan — closed with a negotiated five-year collective agreement, mid-contract.
- a one-day walk-around at Estée Lauder became +40% against a proposed +30% — and Executive Director in under a year.
- thirty years of 5:30 starts: Chrysler stamping, anodizing, logistics, construction supply, global cosmetics — the new team and the big goal are the pattern.
The content — Coach Cams KPIs
The teaching that backs the work: a master library of KPIs by role and industry, published piece by piece. Start with Episode 01 — Limit vs Target: one direction, or the bullseye.
Start the conversation
Tell us the objective you want to stake. We'll show you what two days could look like in your operation.
piper@dadehoh.com